Frequently Asked Questions

Ordering

Q: How can I place an order? A: You can place an order directly on our website by browsing our collection, selecting your desired items, and proceeding to checkout.

Q: Can I modify or cancel my order after it's been placed? A: Once your order is placed, we process it quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at info@oliverwright.co We will do our best to accommodate your request.

Q: Do you offer gift cards? A: Yes, we offer gift cards in various denominations. They can be purchased directly on our website and are delivered electronically.

Shipping

Q: What are your shipping options? A: We offer standard and express shipping options. Shipping times and costs will be calculated at checkout based on your location.

Q: Do you ship internationally? A: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.

Q: How can I track my order? A: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.

Returns and Exchanges

Q: What is your return policy? A: We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Return shipping costs are the responsibility of the customer, unless the item is faulty.

Q: How do I return an item? A: To return an item, please contact our customer service team at info@oliverwright.co to obtain a return authorization. Follow the instructions provided to ship the item back to us. Don’t forget to include the original receipt or proof of purchase.

Q: Can I exchange an item? A: We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

Q: What if my item is faulty? A: If you receive a faulty item, please contact us at info@oliverwright.co with details and a photo of the defect. We will assist you with the return process and reimburse your return shipping costs.

Products

Q: What sizes do you offer? A: Our gymwear is available in a range of sizes from S to XL. Please refer to our size chart on the product page for specific measurements and fit information.

Q: How do I care for my gymwear? A: We recommend washing your gymwear in cold water with similar colors and hanging it to dry. Avoid using bleach or fabric softeners, and do not iron.

Q: Are your products suitable for all types of workouts? A: Yes, our gymwear is designed to provide comfort and support for a variety of workouts, including yoga, running, weightlifting, and more.

Account and Support

Q: Do I need to create an account to place an order? A: No, you can checkout as a guest. However, creating an account allows you to track your orders, save your preferences, and access exclusive promotions.

Q: How can I contact customer service? A: You can reach our customer service team via email at info@oliverwright.co or through the contact form on our website. We aim to respond to all inquiries within 24 hours.

Q: How can I stay updated on new products and promotions? A: Sign up for our newsletter and follow us on social media to stay informed about new arrivals, exclusive offers, and fitness tips.